Data deletion
Last updated September 26, 2026
How to ask Saetta to delete your data, including data received through a connected WhatsApp Business Account.
If you are an MSP using Saetta
- Disconnect a channel. An owner or admin can disconnect WhatsApp, SMS or HaloPSA in the Saetta console. Saetta then stops receiving and sending messages for that channel.
- Delete your data. Email support@saetta.io from an owner or admin address with the subject “Data deletion request”. We confirm the request and delete your organization's data, including WhatsApp and SMS conversations and the identifiers of your connected accounts, within 30 days. Residual copies in backups are removed in the normal backup cycle. We keep only billing records the law requires.
If you messaged a business that uses Saetta
Your messages are held on behalf of that business. Please contact the business first. They can ask us to delete your conversation. You can also email support@saetta.io with the phone number you used and the name of the business, and we will work with them to handle your request.
Facebook and Meta login
When an MSP connects WhatsApp, it signs in to Meta only to authorize the connection. Saetta receives the WhatsApp Business Account and phone number identifiers needed to message on the MSP's behalf. We do not store Facebook profile data, friends lists or passwords. Removing Saetta from your Meta Business settings revokes its access immediately.
See our privacy policy for more on what we collect and your rights.