Bring HaloPSA
into Microsoft 365.
Work HaloPSA tickets in Teams and Outlook. Text clients from your business number, with every conversation synced to the ticket.
Teams, Outlook & AI included.Optional Messaging: SMS today. WhatsApp coming soon.
VPN access · Marco R.
Less switching.
More getting things done.
Your techs work in Microsoft 365. Your tickets live in HaloPSA. Saetta brings them together, so context stays with the work.
Saetta lives in the tools
your team already uses.
Connect Halo and Microsoft 365. Your team can start working tickets the same afternoon.
Connect HaloPSA
Add your Halo API credentials; Saetta configures the webhooks and fields.
Connect Microsoft 365
Sign in, then have your admin add Teams and Outlook for your team.
Get to work
Reply, update tickets, and log time in the tools you already use.
Four pillars.
One bundled product.
Teams, Outlook, and AI included. Add Messaging when you need it. Halo stays your system of record.
Teams app
Ticket alerts go straight to the assigned tech. Reply, change status, and log time from Teams.
Outlook add-in
Link client emails to Halo tickets and add time as you reply.
AI
Draft replies and summarize tickets where you work. Your tech reviews every draft.
SMS & WhatsApp
Text clients from your business number via SMS, with WhatsApp coming soon. Reply in Teams; every conversation syncs to Halo. Saetta handles 10DLC registration.
One price.
Everything for your techs.
$19 per technician/month. No minimum or setup fee. Messaging is optional.
- Direct ticket alerts and ticket actions in Teams
- Outlook email linking and time entry
- AI reply drafts and ticket summaries
- Your Halo assignment rules, kept in sync
- Text from your existing or a new business number
- Conversations and pictures synced to Teams and Halo
- Carrier registration handled for you
- WhatsApp on the same number — coming soon
Includes 1 number and 2,000 messages/month, inbound and outbound combined. Then 2¢ per message; never blocked. Extra numbers: $10/month each. WhatsApp will share the allowance at no extra charge.
How messaging works14 days free. No credit card. Month to month; cancel anytime. Prices in USD.
Compare HaloPSA with and without Saetta
| HaloPSA today | HaloPSA + Saetta | |
|---|---|---|
| Ticket alerts in Teams | Posts to a channel | Direct message to the assigned tech; queue tickets to the channel you choose |
| Working a ticket from Teams | Find a ticket, follow it, add a note | Reply to the client, add notes, change status, log time, take the ticket |
| Routing | Channel per webhook | Mirrors your Halo assignment rules: tech → DM, team queue → channel |
| Outlook | No add-in yet (on Halo’s roadmap) | Reply to client email linked to the ticket, with time entry |
| Client texting | Through your own Twilio account; you handle carrier registration | From your existing business number, registered for you; conversations in Teams and on the ticket |
| Through your own Twilio account, into tickets | On your existing business number, in Teams and on the ticket (available soon) | |
| AI | Included, inside Halo | Included, right where you reply in Teams and Outlook |
| Cost | Included in your Halo licence | $19 per technician/month |
HaloPSA capabilities from Halo’s public documentation and feature board, September 2026. Saetta works alongside HaloPSA; Halo stays your system of record.
Size it for your team.
Set your tech count and add Messaging if you want to text clients.
Prices in USD. AI is included with a generous fair-use allowance.
Good questions.
Need something else? Email us. A real person will help.
No. Techs stay in Teams and Outlook to reply, update tickets, and log time. The Saetta web app is for admins.
Halo posts alerts to channels and supports basic ticket actions. Saetta adds direct alerts to assigned techs, client replies, time entry, Outlook, and optional texting. Everything syncs to Halo.
Yes. You need a Microsoft 365 Business or Enterprise plan with Teams. Outlook works on desktop, web, and mobile, with Microsoft Entra ID sign-in.
Usually under 15 minutes. US business texting registration takes 5–7 business days; Teams and Outlook work immediately. UK dedicated mobile numbers have no registration wait.
No. It’s $49 per MSP/month when you need client texting. One number and 2,000 messages are included (inbound and outbound combined); extra messages cost 2¢ each. Extra numbers are $10/month.
No. Reply drafts and ticket summaries are included with a generous fair-use allowance. A tech reviews every draft before sending.
Only the inbound message and relevant Halo context—not your full database, client lists, or asset inventory. Customer data is not used for training or retained beyond the request lifecycle.
No. Month to month, with no setup fee or minimum. Cancel in the console anytime.
Coming soon, included with Messaging at no extra cost. WhatsApp uses your business number and shares the SMS allowance. Conversations sync to Teams and Halo.
Stop tool-switching.
Start shipping.
14-day free trial. Cancel anytime. Self-serve install.